Privacy Policy

Information We Collect

We collect basic account information such as your name and email address, along with limited transfer metadata (file size, upload time, retention period) required to operate the service, plus download activity details such as the downloader’s IP address for security and abuse prevention. We do not inspect or analyze file contents.

How We Use Your Information

We use your information to:

• Provide secure file uploads and downloads
• Generate shareable links and PINs
• Enforce plan limits and display usage
• Communicate important service-related updates

Data Storage & Third-Party Services

TransferITly is built on trusted cloud providers, including Amazon Web Services (AWS), to store and transfer data securely. Payment processing (when applicable) is handled by third-party providers such as Stripe, and TransferITly does not store your payment card details. We share only the minimum information each provider needs to do its job: AWS processes file contents, transfer metadata, and account data on our behalf as our infrastructure provider; Stripe receives the billing information needed to process payments (such as your name, email, and plan) on accounts with a paid subscription. We do not sell your personal information.

Security

All file transfers are encrypted in transit. Access to downloads is protected using time-limited signed URLs and mandatory PIN verification. Files are automatically deleted based on the retention period selected or your plan limits.

Data Retention & Deletion

Files and associated metadata are retained only for the duration selected at upload. Account information is retained while your account is active. You may request deletion of your account and associated data at any time.

Children’s Privacy

TransferITly is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us.

Data Breach Notification

If we become aware of a security incident that compromises your personal information, we will notify affected users without undue delay and in accordance with applicable law.

Contact

If you have questions about this Privacy Policy or our data practices, contact us at support.